I hope this article will be helpful if you find it necessary to return an iTunes or App Store item. FTC: We use income earning auto affiliate links. Check out 9to5Mac on YouTube for more Apple news:. Apple's premium laptop comes in and inch screen sizes. Each model includes USB-C ports for charging, accessories, and data transfer. Higher-end models also include the Touch Bar. June 14, How-to: Request an iTunes purchase refund if you have a legitimate reason - Jun.
We will fax the refund request to your designated bank automatically and send you all the Mastercard and VISA codes to support your case. As there are no built-in links to problem reporting on iTunes or App Store, you have to use the web browser on your iPhone or iPad to access your account and ask for a refund, or you can do it by reporting a problem via your email receipt.
Whichever way you choose, get your index finger ready for some serious clicking. If you have to use the web browser to request a refund of your purchase, you should take the following six steps:. Should you decide to request a refund from your email receipt, get ready to take seven steps.
Note that if you don't know the exact day of the purchase, there's no way to recognize the appropriate receipt unless you manually check by clicking each. If you don't want to sidestep iTunes, you can request your refund in a step course of action.
After you have submitted your request for a refund, you should allow 48 hours before you receive an update on your request. Also, you may not be able to access the refund-pending items during the hour window. To check the status of your refund request, you can sign in to Report a Problem. Should your refund request be approved, the time window for your refund to be at your disposal depends on the payment method. Typically, the same payment method you used to purchase the items will apply to refunding.
Here's how long it takes for your bank statement to reflect your refund:. While Apple may choose to not refund the purchase, reporting your complaint and politely asking for recompense makes you more likely to receive a refund than not asking at all. Even if Apple doesn't issue a refund, help from other sources is available. Apple very clearly states in the iTunes terms and conditions that all purchases made from iTunes are final.
This includes apps, games, movies, music and television shows. Since all purchases are final, you are never guaranteed a successful return. The best way to guard against disappointing iTunes purchases is to thoroughly research the purchase before confirming it.
If an app doesn't work as specified or was something other than advertised you may be able to get a refund from Apple. Recover password. Remembered your password? Back to login. Already have an account? Login here. How you get a refund for iTunes or App Store purchases and in-app purchases isn't obvious, but it is possible! If you experience a problem with music, movies, TV shows, books, or apps you purchase from iTunes or the App Store, you can request a refund directly from Apple.
You'll need to have a valid reason for the request—it's not meant to be a way to get free trials or short-term use— but if you buy something by accident, buy the wrong thing, or get the wrong thing, or don't get anything, it's how you get your money back.
When you report a problem with an app, you're given up to six options to choose depending on the app or in-app purchase. The option you choose for reporting an issue with an app will determine what Apple will do next. In some cases, you will submit a refund directly.
In other cases, you'll be directed to the developer's website for additional support. You may be redirected back to the app or game so you can redownload it if it didn't appear on your device. Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well.
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